Privacy Policy

Gefen Group ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose your personal information. It also covers your rights under the Australian Privacy Principles and details our use of overseas third-party services.

If you have any questions about this policy or how your data is managed, please feel free to contact us at info@gefengroup.com.au.

1. Our Commitment to Protect Your Privacy

At Gefen Group, we strive to provide the best possible experience for our clients while safeguarding your personal data. We understand the importance of protecting your privacy and ensuring the secure handling of your personal information.

This Privacy Policy outlines our practices in relation to your personal data. By interacting with us, you agree to the collection and use of your information as described here. If you need more information or clarification about this policy, please do not hesitate to reach out to us.

2. Our Privacy Principles

We adhere to the 13 Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 to ensure compliance with the highest standards of privacy protection.

• Personal Information: In this policy, ‘personal information’ refers to any data or opinion that can identify you, such as your name, contact details, and other information we may collect about you.

• How We Comply: As an Australian‑based organisation, Gefen Group is required to meet the obligations under the Privacy Act and the APPs. This policy explains how we comply with these obligations in our daily operations.

3. What Personal Information We Collect

To provide you with real estate services, we may collect the following types of personal information:

• Identity Information: First and last name

• Contact Information: Email address, phone number, physical address

• Transaction Data: Property preferences, offers, feedback, and other related interactions

• Technical Information: IP address, device type, browser information, location data, and online usage

We may also collect data through our website when you visit, including through the use of cookies and tracking technologies to better understand your preferences and improve our services.

4. Use of Overseas Third-Party Services

To help us deliver services effectively, we may use third-party service providers located outside of Australia. These services could include:

• Cloud storage and hosting

• Marketing and CRM systems

• Data analytics and website performance tools

• Communication and support services

Your personal information may be processed, stored, or transferred to overseas service providers in countries such as the United States or other locations. While we select only reputable third-party providers, please note that these providers may be subject to different privacy laws than those in Australia. We take reasonable steps to ensure that these overseas providers comply with applicable privacy and security standards.

By engaging with our website or services, you consent to the collection and storage of your personal data by these third parties as described in this policy.

5. How We Use Your Personal Information

We use the personal information we collect from you for the following purposes:

• Providing Real Estate Services: To assist with property listings, inquiries, inspections, transactions, and related services.

• Communicating with You: Sending updates, marketing communications, and information relevant to your real estate needs.

• Improving Our Services: Analyzing website traffic, preferences, and user interactions to improve our services and website.

• Legal Compliance: To meet legal requirements and obligations.

We do not use or disclose your personal information for purposes outside of these stated uses without your consent, unless permitted by law.

6. Collecting Information from Third Parties

We may collect personal information from publicly available sources or third parties, where permitted by law. This could include property data, public records, and other relevant information.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access. We implement strict security protocols to safeguard your data while it is stored with us and when it is transferred to third parties.

8. Your Rights and Access to Information

Under the Privacy Act, you have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate or incomplete. If you wish to exercise these rights, please contact us at info@gefengroup.com.au.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the introduction of new services. When updates are made, we will post the revised policy on our website with an updated effective date.

10. Contact Us

If you have any questions about our privacy practices or need further clarification, please contact us at:

Email: info@gefengroup.com.au